At Buklam Ventures, we make delivery of excellent customer service a priority. This is because we hold our customer in high esteem and they are our main reason for being in business. Providing good customer service is often a matter of common sense, but that doesn’t mean it comes naturally to all business organizations but for us it flows naturally and even a norm around here.
Customer Service is the life line of any business and it is not just a department. We are aware of the fact that “Great Service = Delighted Customer = Prosperous Business”. In order to sustain what we believe in respect to excellent service deliveries, we have developed a strategy to enable us make our employees and customers happy at all times;
We have imbibed a culture of passion for excellent service delivery, we are passionate about what we do.
We treat our employees the same we want them to treat our customers.
We greet our customer with smile and energy in order to create a positive energy.
We always listen to our customers carefully and understand their requirement.
We have respect for customers, and we don’t take them for granted.
We never loose focus from customer’s requirement. We provide alternatives or realistic turnaround time when unable to immediately deliver their expectations.
We go an extra mile to delight our customers. Exceeding expectations of the customer works wonders, all it takes is Passion, Patience and Persistence.
We focus on counselling rather than hard selling. Focus is on educating the customer to make the right choice. We can’t afford to loose our customer’s trust, trust lost is business lost forever.